Vida Support

Support is available by email at vida@amodabath.com. Include the Vida version, macOS version, Mac model, what you expected, and the exact message shown. Do not attach a recording or transcript unless you have reviewed it and deliberately choose to share it.

Response target: within two business days. Purchase, data-loss, and recording-failure reports are prioritized.

Requirements

macOS 14 or later.
Enough free space for the recording and any transcription models.
Internet access for the first model download, App Store purchase, and restore.
Screen Recording permission for screen or system-audio capture.
Microphone permission only when recording a microphone.
Camera permission only when using the optional camera overlay.

Permissions help

Open Vida Settings and use the guided permission status shown in the Record screen. You can also open System Settings → Privacy & Security and review Screen Recording, Microphone, and Camera. If you revoke Screen Recording while Vida is open, stop the current workflow, restore permission, and follow Vida's restart guidance before recording again.

Recording help

Before a long session, make a short recording and play it back. Confirm the selected screen/window/area, microphone, system audio, camera overlay, and save location. Vida writes to the folder you choose. If an external volume is unavailable, reconnect it or select a new folder rather than moving files while a recording is active.

If a source becomes unavailable during recording, stop safely and inspect the saved file before retrying. Include which sources were enabled and whether the problem involved Bluetooth, headphones, a display, sleep, or an external disk when contacting support.

Transcription and model downloads

The first transcription downloads public speech-model files from Hugging Face and may require substantial time and disk space. Keep Vida open and the Mac awake until it completes. If the download is interrupted, verify network and free space and retry; Vida stages and verifies downloads before activation.

Recordings and transcripts are processed locally. The model host can retain ordinary request metadata as described in the Privacy Policy.

Vida Pro purchase and restore

Vida Pro is intended to be one non-consumable App Store purchase, not a subscription. The price shown by Apple in Vida is authoritative.

If a completed purchase is not reflected:

Confirm the Mac uses the Apple Account that made or received the purchase.
Confirm the App Store is reachable.
Open the Vida Pro sheet and choose Restore Purchases.
Allow StoreKit to finish, then relaunch Vida if the status remains pending.
Contact support with the displayed error and approximate purchase time. Do not send payment-card details or an Apple Account password.

Apple handles payment, refunds, and purchase records. Vida never receives your payment card, Apple Account password, or name.

Privacy and deletion

Read the Privacy Policy for model-download disclosures and local storage details. Deleting Vida does not delete recordings, transcripts, settings, or downloaded models. The policy explains where they remain and how to remove them.

Frequently asked questions

Recording

Is Vida Free really free?

Yes. Vida Free is a complete meeting recorder: unlimited recording of any length, every output format and full recording reliability. It has no ads, watermark, account or duration limit.

Is there a limit on recording length?

No. Recording is unlimited in both Free and Pro, for as long as your meeting and your free disk space allow.

Does a bot join my meeting?

No. Vida records from your Mac. It never joins the meeting as another participant.

Can Vida record system audio and my microphone together?

Yes. Select both sources and the REC health badge confirms each one separately while you record.

Can I record audio without the screen?

Yes. Audio Only mode records system audio, your microphone or both, as M4A or WAV.

Which recording formats are supported?

Screen recordings are saved as MP4 or MOV. Audio-only recordings are saved as M4A or WAV.

Transcription

How many transcriptions do I get for free?

Five complete, full-quality transcriptions of your own recordings, with speakers and every export format. Vida asks before using one, failed jobs cost nothing, and transcribing the same recording again is free.

What happens after my five free transcriptions?

Vida stays a complete recorder, unlimited and private. Transcripts you already made remain readable and exportable forever. To transcribe more, buy Vida Pro once.

Can Vida tell speakers apart?

Yes, in every transcription, including your five free ones. Speakers are labeled and can be merged into readable paragraphs.

Which transcript formats can I export?

Text, Markdown, SRT and WebVTT. All four are included with every transcription, including the free ones.

Which spoken languages are supported?

English, Spanish, French, German, Italian, Portuguese, Japanese, Russian, Chinese and Korean, or automatic detection.

Does Vida work without an internet connection?

Recording always works offline. Transcription needs a one-time download of the speech models. After that, meeting content is transcribed on your Mac without a connection.

Vida Pro and purchases

Is Vida Pro a subscription?

No. Vida Pro is a one-time App Store purchase. Family Sharing is supported.

What does Vida Pro add?

Unlimited transcription, auto-transcribe when a recording ends and the custom glossary, plus window and area recording, camera overlay, media import, the higher video-quality presets and the extended theme library.

Can I transcribe recordings I made before buying Pro?

Yes. Recordings you made with Vida Free stay in your history and can be transcribed as soon as you buy Vida Pro.

Do I need to reinstall anything after buying?

No. Pro unlocks inside the same app. There is no second download, no new permissions and no migration.

How do I restore my purchase on another Mac?

Sign in to the App Store with the Apple Account that bought Vida Pro, open the Vida Pro sheet and choose Restore Purchases.

Privacy

Does Vida upload my meetings for transcription?

No. Recordings and transcripts are processed on your Mac. The app only connects to the internet to download speech models and to talk to the App Store.

Do I need a Vida account?

No. Vida has no accounts or sign-in. Purchases use your existing Apple Account, which Vida never sees.

Does the Vida app collect analytics?

No. The app has no analytics SDK and no Vida server.

What happens to my recordings if I never buy Pro?

They stay yours, in full, forever. Nothing is deleted, watermarked or locked.

Guides

Step by step help from the Vida user manual.